Nixo Support

Need help? Email [email protected]. We usually reply within two business days. It helps to include your iPhone model, iOS version and the app version (Settings › Version).

How do I review photos?

On the Home tab, start a Random stack or On This Day, or open Feed, Similar or Library (by year or by place). Swipe left to put a photo in the trash, right to keep it. When you finish, review the trash and tap Delete. iOS asks you to confirm.

Can I get deleted photos back?

Yes. Deleted photos move to the Recently Deleted album in the Photos app, where you can recover them for 30 days.

Why does the app need access to my photo library?

To show your photos and delete the ones you choose. Everything happens on your iPhone; your photos are never uploaded. If you chose “Limit Access”, the app only sees the photos you selected. Tap the banner on the Home tab to choose more.

How do I cancel my subscription?

Open the iOS Settings app › your name › Subscriptions › Nixo › Cancel Subscription, or tap Nixo Pro in the app’s Settings. Cancel at least 24 hours before the end of the current period to avoid being charged for the next one.

How do I get a refund?

Subscriptions are sold by Apple, so refunds are handled by Apple: go to reportaproblem.apple.com.

How do I restore my purchase?

In the app, open Settings › Restore Purchases while signed in with the Apple ID you subscribed with.

What data does the app send, and how do I stop it?

Crash reports and anonymous usage statistics, which you can turn off in Settings › Share Analytics, and subscription status, which is needed for Nixo Pro. Never your photos. Details are in the Privacy Policy.

How do I delete my data?

There is no account to delete. Everything the app stores is on your iPhone and is removed when you delete the app. To ask us to delete subscription records, email us with the Order ID from Apple’s receipt email.